Domande frequenti
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Domande generali
How much does Daevon cost as a payment platform?
Daevon applies a transparent IC++ model with commissions between 0,45% and 0,75% plus interchange fee. No monthly fixed fees, no hidden costs. You only pay on transactions actually processed.
Does Daevon work for both online and in-store payments?
Yes. Daevon unifies e-commerce gateways and PAX Android POS terminals in a single dashboard with automatic reconciliation and real-time reports. The payment experience is consistent across every channel.
What security certifications does Daevon have?
PCI DSS Level 1, ISO 27001 and ISO 9001 certifications cover every transaction. 3D Secure 2.0 protects payments, and card data is tokenized without ever passing through the merchant's servers.
How quickly can I integrate Daevon into my business?
Basic integration takes just a few hours thanks to RESTful APIs and ready-to-use SDKs. Our technical team supports you throughout the process and you can start accepting payments in less than a week.
Pagamenti online
Which e-commerce platforms do you support?
Your store is already covered with plugins for WooCommerce, Magento and PrestaShop. On custom platforms, integrate with our documented RESTful APIs in any environment.
How much does integration cost?
You don't pay extra to integrate: technical integration is included, with no setup fees. You only pay commissions on actual transactions.
Can I accept recurring payments?
Yes: tokenization and subscriptions are natively supported. See how recurring payments work →
PCI Proxy
Do I need to be PCI certified?
PCI Proxy drops your scope to SAQ A, the simplest level the standard allows: a short annual questionnaire, no on-site audits, no dedicated infrastructure.
Can I switch gateways without losing tokens?
Yes: tokens are universal and don't depend on the gateway. Route traffic across multiple processors at once, or switch providers without losing a single record.
How long does integration take?
Just a few lines of code: swap your HTML input fields for our Secure Fields, and we handle encryption and secure transmission. Many customers go live in under a week.
What is network tokenization?
The card PAN gets replaced by a token issued by the Visa/Mastercard networks: expired or renewed cards update themselves, cutting failed payments and lifting approval rates.
Does PCI Proxy support 3-D Secure?
Yes: 3-D Secure authentication runs independently. Authenticate with us and share the data with your gateway for authorization, shielding you from fraudulent transactions.
Can I migrate tokens from another provider?
Yes: migrating tokens from any PCI-compliant provider is secure and transparent, with zero service interruption. Your customers won't notice a thing.
Open Banking
Does the customer need a Daevon account to pay?
No: the payment is authorised straight from the customer's own banking app, with no registration or extra accounts needed.
Which banks are supported?
Over 2,000 PSD2-compliant banks across Europe, including all major Italian institutions: Intesa Sanpaolo, UniCredit, Banco BPM, BPER, MPS and more.
Is Open Banking secure for customers?
Yes: the customer's banking credentials never reach you or Daevon. Authentication stays inside the bank's secure environment, via Strong Customer Authentication (SCA).
How long does it take to integrate Open Banking?
Usually just 2–5 business days, at no extra cost: documented RESTful APIs, a free sandbox and a dedicated team guiding you through every step.
What is the difference between PIS, AIS, VOP and IBAN Check?
Each covers a different stage: PIS initiates SEPA Instant transfers from checkout, AIS verifies IBAN ownership, balances and transaction history for onboarding and KYC, VOP confirms the beneficiary's identity against the account holder, and IBAN Check validates format, bank code and reachability before any transaction.
How much can I save compared to card payments?
Against 1–3% for credit cards, Open Banking costs from 0.2% to 0.5% per transaction: on a volume of €100,000/month, savings easily top €1,000, chargeback costs included.
Buy Now Pay Later
Who assumes the risk of missed installment payments?
Zero exposure for your business: you receive the full sale amount instantly, at the time of order, regardless of the plan the customer chooses. The risk of missed payments sits with Daevon or the partnering financial institution.
How does real-time credit scoring with Open Banking work?
No paperwork or payslips: in under a second, our AI algorithms combine Open Banking (with the customer's consent), Crif/Experian credit bureaus, and behavioral data to generate the score.
How long does it take to integrate installment payments into my e-commerce?
With standard plugins (WooCommerce, Magento), setup takes just a few days thanks to documented RESTful APIs and a test sandbox. For custom integrations, the Daevon technical team supports you at every step.
Is Buy Now Pay Later available in physical stores too?
Yes, fully omnichannel. Online or at a Daevon Smart POS in-store, the approval process doesn't change: instant credit scoring via Open Banking and a real-time response at the point of sale.
Pagamenti ricorrenti
Can I import existing subscriptions?
Yes: existing subscriptions move over with secure token migration from other providers, with no interruption for your customers.
How does the automatic subscription retry flow work?
Involuntary churn drops by up to 20% thanks to a three-stage retry cycle. The same day a charge fails, up to 3 automatic attempts run; if none succeed, the system retries once every 3 days for up to 30 days. Past 10 total attempts with no result, the subscription suspends itself. Every failure triggers an email to both merchant and customer, so the customer can update their card or payment method before suspension.
What happens if a card expires?
Our Account Updater tries first to pull fresh card data straight from the card networks; if that's not possible, the customer gets an email prompting them to update it themselves.
Smart POS
What payment methods does the Daevon smart Android POS accept?
The terminal accepts chip cards (Visa, Mastercard, Amex), NFC contactless, Apple Pay, Google Pay, Samsung Pay and QR codes, plus every major international card network and digital wallet.
How does the POS integrate with the store ERP or hotel PMS?
Integration runs through documented RESTful APIs: the POS connects to your till software, ERP or hotel PMS in a few clicks. Our technical team supports the project from analysis to go-live, with ready-to-use SDKs for Android and web.
Can I see POS and e-commerce sales in the same dashboard?
Yes. The dashboard brings together data from physical POS, e-commerce and marketplace in one place, with filters by channel, operator, time slot and payment method, plus automatic accounting reconciliation.
Daevon Memory
Do customers need a Daevon account?
No. Recognition happens transparently: customers only see "Want to use your saved card?", with no idea Daevon Memory is behind it. No registration, no app, no extra account.
How do you recognize the same customer across different sites?
Through an irreversible encrypted hash calculated from a tax ID or VAT number. It identifies the user without ever passing personal data between merchants: a unique fingerprint that can't be decoded.
Can I turn the service off if I don't need it?
Yes, from the dashboard you can choose whether to join the network. It's on by default because it raises conversions by 30% on average.
Sicurezza e antifrode
Could the system end up blocking legitimate customers too?
False positives are minimized by design: machine learning algorithms scan dozens of signals in under 50ms to tell a fraudulent pattern from legitimate behavior. You set the sensitivity threshold, based on your industry and your risk profile.
How does Daevon's chargeback center work?
The moment a chargeback lands, the dashboard walks you through the response step by step: upload delivery proof, order history and customer communications, and the system suggests the strategy most likely to win that type of dispute.
Do I need PCI-DSS certification to use Daevon?
Not the full version: with managed tokenization, card data never touches your servers, so your PCI scope drops to a minimum. A simplified SAQ questionnaire is all you need, saving time and audit costs.